Privacy Notice
Who are we?
We are Glow London Limited a company incorporated in England and Wales with registered number 11686196 at Companies House and whose registered office is at 46 Brookbank Close, Cheltenham, England, GL50 3NB. Our ICO Registration Number is ZB510276.
Our Data Protection Lead can be reached by emailing gdpr@planetK2.com
Glow London Limited acts as a Data Controller.
Being a Controller means that we are trusted to look after and deal with your personal information in accordance with this notice and data protection laws. We determine the ways and means of processing your data and must therefore be accountable for it.
Technical and Operational Security
All data is password protected, access controlled, backed up securely and encrypted when appropriate.
All employees are trained in data protection and are aware of their obligations to ensure the privacy of all personal data.
Data Sharing and Transfers
Like most companies, we use a number of other companies as part of our data processing, for example, cloud services and technology services. We have Data Processing Agreements in place with these providers. Where data is transferred outside of the UK or EEA, we ensure that appropriate protection and mechanisms are in place, for example, Standard Contractual Clauses or the UK’s International Data Transfer Agreement. We do not sell your data to anybody, and we do not share it with anyone other than our contracted processors.
Your Rights
As a data subject, you have rights over your personal data under the Data Protection Laws. If you wish to exercise any of your rights, please contact us on gdpr@planetK2.com.
- Right of access: You can request access to a copy of the personal data which we hold about you as well as details about why and how we use;
- Right to rectification: You can ask us to change or complete any personal data we hold about you which is inaccurate or incomplete;
- Right to be forgotten/erasure: You have a right, under certain circumstances, to ask us to delete any personal data we hold on you. Please note that there may be situations where we must retain your personal data after a request for erasure where we have a lawful basis for doing so.
- Right of restriction: You can ask us to restrict (i.e. prevent) the processing of your personal data where you have objected to our use of it, and we have no lawful basis to continue processing your personal data.
- Right to data portability: In certain circumstances, you can ask us to transfer the data we hold about you to another. This would be sent in a structured, commonly used, electronic form;
- Right to object: You can object to us using your personal data for particular purposes; and
- Automated decision making: You have a right not to be subjected to automated decision making and profiling in certain circumstances.
If you want to exercise any of these rights, please just contact us on gdpr@planetK2.com
You also have the right to lodge a complaint about our processing with a supervisory authority – in the UK that is the ICO whose details are here https://ico.org.uk
Automated decision making
We do not use your personal data in any automated processes to make decisions about you.
What happens if Glow London Limited changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, depending on the lawful basis, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes.
Cookies
When you browse our website we drop only essential cookies that make our site work without consent. When we drop analytics or tracking cookies, we do so only with your consent, gained via the cookie banner. You can withdraw your consent at any time. For more details on our cookies see the cookie banner on:
The cookie banner can be accessed by clicking on the cookie logo on the bottom left hand of the screen.
Changes to our Privacy Notice
We may change this Privacy Policy from time to time (for example, if the law changes). We recommend that you check this page regularly to keep up to date. If we make any material changes to the manner in which we process and use your personal data, we will contact you to let you know about the change.
Tell me more
To see more about how we use your personal data, click the link which applies best to your relationship with us:
I am a potential Corporate Client
Potential Corporate Client Privacy Notice:
Data that we hold and how we use it
As a potential corporate client of Glow London Limited we hold your name, job title and corporate contact details so we can build a relationship with you. This data will have been sourced directly from you at an event, after one of our webinars, when you signed up to our newsletter or from your company website or a similar publicly available source such as LinkedIn. We only hold your data if we legitimately think you will have an interest in using our product.
Lawful basis for processing
Our lawful basis for processing your data is a Legitimate Interest for marketing purposes. As you are a corporate entity, we also abide by the Privacy and Electronic Communications Regulations (PECR). We give you the chance to opt out of all marketing on anything that we send you. We only share details of our own goods and services in our marketing. If your data was not sourced directly from you, then we contact you once we have the data to let you know that we have your data and give you the chance to opt-out. Our legitimate interest balancing test indicates that this is a legitimate purpose: you would not be surprised to hear from us based on the nature of your job role, and our processing does not cause any harm or risk to you as a data subject.
Retention Periods
We hold data on potential Corporate Clients for as long as we think you are likely to be interested in our goods and services, or until the point at which you opt out of communications. At this point you are added to a suppression list, so we do not contact you again. When you become a Corporate Client, then the privacy Notice for Corporate Clients will apply.
Corporate Client Privacy Notice:
Data that we hold and how we use it
As a corporate client of Glow London Limited we hold the contact and payment details required to carry out our contract with you, manage our relationship and keep you up to date with changes and improvements to our services. This data would have been sourced from you directly.
Lawful basis for processing
Our lawful basis for processing your data is a combination of Contract and Legitimate Interest. We use legitimate interest when we use your data to keep you up to date with changes and improvements to our goods and services. Results of a legitimate interest balancing test indicate that this use is pursuing a legitimate interest, is necessary for the purpose of keeping you updated and growing our business, and unlikely to cause you risk or harm.
Retention Periods
We hold data on Corporate Clients for the length of time that you are a client of ours, then another 8 years in case of any dispute.